Frequently Asked Questions
Discover everything you need to know about our premium tailoring and luxury menswear services.
What is your standard delivery timeframe?
For orders within Ireland, we typically deliver within 2-3 working days. International shipping times vary by location, generally ranging from 5-10 working days.
Can I return an item if it doesn't fit?
Yes, we offer a 14-day return policy for online orders. Items must be in their original condition with all tags attached. Please note that custom-made or altered garments cannot be returned.
Do you offer complimentary alterations for online purchases?
We provide expert alterations in any of our physical stores. While some simple adjustments are complimentary with full-price suits, more complex tailoring may incur a service fee.
How do I book a Made-to-Measure appointment?
You can book a Made-to-Measure consultation directly through our website's booking portal or by calling your preferred Louis Copeland & Sons store location.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my luxury wool suit?
We recommend professional dry cleaning only when necessary. Between wears, hang your suit on a wide-shoulder hanger and use a garment brush to remove surface dust and maintain the fabric's integrity.